Important
These policies are comprehensive starter documents for the website. They must be reviewed and customized by qualified counsel for the company's actual location, contractor status, data practices, communications, insurance, warranties, marketing, payment methods, and applicable laws before the site is relied on for legal compliance.
1. Appointment Requests
Appointments booked online are subject to availability and confirmation. The business may contact you to clarify property information, access instructions or the purpose of the appointment.
2. Rescheduling
Appointments may be rescheduled due to weather, emergencies, unsafe access, staffing, prior project delays or other operational conditions. Customers should use the scheduling link or contact the team if they need to change a time.
3. Cancellations
If you cannot attend, please cancel or reschedule as early as practical so the appointment time can be released. Before launch, add any actual cancellation window or fee only if the business truly uses one and it is disclosed in advance.
4. No-Show Policy
If the business adopts a no-show policy, it should be stated clearly here and during booking. Do not add a fee unless the company actually charges it and has the legal and contractual basis to do so.
5. Weather And Safety
Roof inspections may be postponed when weather, roof condition, access or safety makes an inspection unsafe or impractical.
Contact
Questions about this policy may be submitted through the Contact Our Team form or by email at support@sustainableroofingca.com.