Important
These policies are comprehensive starter documents for the website. They must be reviewed and customized by qualified counsel for the company's actual location, contractor status, data practices, communications, insurance, warranties, marketing, payment methods, and applicable laws before the site is relied on for legal compliance.
1. Categories Collected
At or before collection, Sustainable Roofing may collect identifiers and contact information, property and project details, marital status, the applicant’s date of birth and Social Security number, and, if the applicant selects married, the spouse’s full name, date of birth and Social Security number through the HEI questionnaire. All applicants may upload their own photo ID, mortgage statement and home-insurance document separately; married applicants additionally upload spouse photo ID. Netlify and Cloudflare Turnstile process IP addresses for hosting and abuse prevention; the private security panel stores a keyed one-way hash for blocked requests for up to 30 days, while Netlify may retain separate access logs. Other categories include job application details and optional résumé PDFs, communication content, appointment information, internet or device activity, and information you choose to submit.
2. Purposes
Information may be used to review a roofing inquiry and related property documents, contact you about your request, schedule appointments, provide estimates, respond to support requests, communicate about roofing services, operate and secure the website, prevent fraud, maintain records and comply with legal obligations. The HEI questionnaire is not a credit check, financing application, eligibility decision, or offer.
3. Retention
Information is retained only as long as reasonably necessary for the stated purposes, legal obligations, warranty, insurance, dispute, tax and recordkeeping needs, subject to the company's actual retention schedule.
4. Sale Or Sharing
The company must disclose whether it sells or shares personal information under applicable law based on its actual analytics, advertising and vendor practices. Use the Do Not Sell / Share page to exercise applicable rights.
5. Sensitive Information
The HEI questionnaire collects the applicant’s date of birth and Social Security number, and, if the applicant selects married, the spouse’s full name, date of birth and Social Security number. All applicants may upload their own photo ID, mortgage statement and home-insurance document; married applicants additionally upload the spouse’s photo ID. Website form records and uploaded files are encrypted at rest with AES-256-GCM and transmitted over HTTPS. The authorized admin account can view them, so this is not end-to-end encryption. Do not submit online banking credentials, full bank account or routing numbers, or unrelated sensitive information. Uploaded files are stored privately but are not antivirus-scanned. Review the Privacy Policy for more information.
Contact
Questions about this policy may be submitted through the Contact Our Team form or by email at support@sustainableroofingca.com.