Important
These policies are comprehensive starter documents for the website. They must be reviewed and customized by qualified counsel for the company's actual location, contractor status, data practices, communications, insurance, warranties, marketing, payment methods, and applicable laws before the site is relied on for legal compliance.
1. Scope Of This Privacy Policy
This Privacy Policy describes how Sustainable Roofing may collect, use, disclose, retain and protect information when you visit this website, request an estimate, schedule an appointment, submit a support inquiry, communicate with the business, or otherwise interact with online services controlled by Sustainable Roofing.
This policy applies to information collected through the website and related digital communications. It does not automatically apply to third-party services such as Calendly, payment providers, financing companies, social platforms, mapping providers or other third parties that maintain their own privacy policies.
2. Categories Of Information We May Collect
Depending on how you interact with the site, we may collect identifiers and contact information such as name, email address, telephone number, property address, ZIP code and communication preferences. The HEI questionnaire collects property and project details, marital status, the applicant’s full name, date of birth and Social Security number, and, when married, the spouse’s full name, date of birth and Social Security number. All applicants may separately upload their own photo ID, mortgage statement and home-insurance document; applicants who select married must additionally upload their spouse’s photo ID. We may also collect requested roofing service, roof concerns, appointment reason, messages, support requests and other information you choose to provide.
Netlify and Cloudflare Turnstile process IP addresses for hosting, abuse prevention and security checks. The private security panel stores a keyed one-way IP hash for blocked logins or requests for up to 30 days; this website application does not store the raw IP in that event record. Netlify may separately retain access logs under its own policies. Technical information may also include browser type, device information, referral URL, pages viewed, timestamps and site-interaction information.
3. Sources Of Information
Information may come directly from you when you complete a form, schedule an appointment or contact the business; automatically from the browser or device through cookies, logs or similar technologies; or from third-party services you choose to use in connection with the site, subject to those providers' own policies.
4. Purposes For Collection And Use
- Respond to estimate, inspection and service requests.
- Schedule, confirm, reschedule and manage appointments.
- Respond to questions, complaints, support inquiries and warranty-related communications.
- Prepare estimates, project communications and customer records.
- Operate, secure, debug and improve the website.
- Prevent spam, fraud, abuse and unauthorized access.
- Maintain records and comply with legal, tax, insurance or dispute-resolution obligations.
- Send service-related communications and, where legally permitted and consented to, marketing communications.
5. Disclosure Of Information
Information may be disclosed to vendors and service providers that perform hosting, scheduling, communications, analytics, form processing, IT support, security, professional services or other business functions. Information may also be disclosed when reasonably necessary to comply with law, enforce agreements, protect rights or safety, investigate misconduct, respond to legal process, or complete a business transfer such as a merger or sale.
6. Sale, Sharing And Targeted Advertising
The company should accurately state its actual practices before launch. If personal information is sold or shared as those terms are defined under applicable privacy laws, visitors may have the right to opt out. The site includes a separate Do Not Sell / Share page for those requests. The company should not claim that it does not sell or share information unless that statement is factually correct for all relevant advertising, analytics and vendor arrangements.
7. Cookies And Similar Technologies
The site may use cookies, local storage, pixels or similar technologies for essential functionality, preferences, security, analytics or advertising. Details are provided in the Cookie Policy. Browser controls may allow you to delete or block cookies, although some features may not function correctly afterward.
8. Calendly And Other Third-Party Services
The appointment scheduler is provided through Calendly. Information entered into Calendly may be processed under its own privacy terms. If a booking webhook is enabled, Calendly may also send the invitee’s name, email address, appointment time, time zone and answers to booking questions to Sustainable Roofing’s private admin inbox for appointment management. Visitors should review Calendly's policies before submitting information through that service.
Property Address And Zillow Link
If a visitor chooses the Zillow button, the property address they entered is included in the Zillow link to open a prefilled property search. The questionnaire does not save the address or home value. Zillow processes information under its own terms and privacy practices.
Website Forms And File Uploads
Website form submissions are sent to Sustainable Roofing LLC through Netlify-hosted server functions and stored in private Netlify Blobs storage. This includes roof estimate requests, contact and customer support inquiries, job applications and optional résumé PDFs, and HEI questionnaire responses. The HEI questionnaire collects the applicant’s name, contact details, property address, date of birth and Social Security number; if the applicant selects married, it also collects the spouse’s name, date of birth and Social Security number, plus the spouse’s photo ID. All applicants may separately upload applicant photo ID, mortgage statement and home-insurance document; married applicants must additionally upload spouse photo ID. All website form records and uploaded files are encrypted at rest with AES-256-GCM and sent over HTTPS. The private /adminpanel inbox and document downloads require an authenticated Netlify Identity session for the specifically authorized admin account. The authorized admin can view this information, so this is not end-to-end encryption. Netlify and other service providers may process information to host, store and secure the service. The HEI questionnaire is not a credit check, financing application, eligibility decision or offer. Uploaded files are not antivirus-scanned. Do not submit online banking credentials, full bank account or routing numbers, or unrelated sensitive records.
9. Data Retention
Information may be retained for as long as reasonably necessary for the purposes described in this policy, including service delivery, customer support, recordkeeping, fraud prevention, legal compliance, insurance, tax, warranty, dispute and contract purposes. Retention periods may differ depending on the type of information and legal requirements.
10. Security
Reasonable administrative, technical and organizational safeguards should be used to protect information. This site includes security-oriented headers, anti-spam measures and limited form fields; however, no website, network, storage system or transmission method can be guaranteed to be completely secure.
11. Your Privacy Rights
Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or information about disclosures, and to opt out of certain sale, sharing, targeted advertising or profiling practices. Rights are subject to verification, exceptions and applicable law. Use the Do Not Sell / Share page or the support form to submit a request.
12. California Privacy Notice
California residents may have rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act, including rights to know, access, correct and delete certain personal information and to opt out of certain sale or sharing. The separate Notice At Collection describes categories and purposes at or before collection. The company must customize these disclosures to its actual practices, thresholds and exemptions.
13. Age Requirement
The website and its service-request features are intended for adults age 18 and older. Sustainable Roofing LLC does not knowingly solicit service requests or appointment submissions from individuals under 18. If information from a person under 18 is submitted, a parent or legal guardian may contact us regarding that information.
14. Changes To This Policy
This policy may be updated as business practices, vendors, technologies or legal requirements change. The effective date should be updated whenever material revisions are posted.
15. Contact
Privacy questions and requests may be submitted through the Contact Our Team form or by email at support@sustainableroofingca.com.