Important
These policies are comprehensive starter documents for the website. They must be reviewed and customized by qualified counsel for the company's actual location, contractor status, data practices, communications, insurance, warranties, marketing, payment methods, and applicable laws before the site is relied on for legal compliance.
1. Scope Of This Privacy Policy
This Privacy Policy describes how Sustainable Roofing may collect, use, disclose, retain and protect information when you visit this website, request an estimate, schedule an appointment, submit a support inquiry, communicate with the business, or otherwise interact with online services controlled by Sustainable Roofing.
This policy applies to information collected through the website and related digital communications. It does not automatically apply to third-party services such as Calendly, payment providers, financing companies, social platforms, mapping providers or other third parties that maintain their own privacy policies.
2. Categories Of Information We May Collect
Depending on how you interact with the site, we may collect identifiers and contact information such as name, email address, telephone number, property address, ZIP code and communication preferences. We may also collect project information such as requested roofing service, roof concerns, appointment reason, property details, messages, support requests and other information you choose to provide.
Technical information may include IP address, browser type, device information, approximate location derived from IP, referral URL, pages viewed, timestamps, cookie identifiers and site-interaction information, if analytics or logging tools are enabled.
3. Sources Of Information
Information may come directly from you when you complete a form, schedule an appointment or contact the business; automatically from the browser or device through cookies, logs or similar technologies; or from third-party services you choose to use in connection with the site, subject to those providers' own policies.
4. Purposes For Collection And Use
- Respond to estimate, inspection and service requests.
- Schedule, confirm, reschedule and manage appointments.
- Respond to questions, complaints, support inquiries and warranty-related communications.
- Prepare estimates, project communications and customer records.
- Operate, secure, debug and improve the website.
- Prevent spam, fraud, abuse and unauthorized access.
- Maintain records and comply with legal, tax, insurance or dispute-resolution obligations.
- Send service-related communications and, where legally permitted and consented to, marketing communications.
5. Disclosure Of Information
Information may be disclosed to vendors and service providers that perform hosting, scheduling, communications, analytics, form processing, IT support, security, professional services or other business functions. Information may also be disclosed when reasonably necessary to comply with law, enforce agreements, protect rights or safety, investigate misconduct, respond to legal process, or complete a business transfer such as a merger or sale.
6. Sale, Sharing And Targeted Advertising
The company should accurately state its actual practices before launch. If personal information is sold or shared as those terms are defined under applicable privacy laws, visitors may have the right to opt out. The site includes a separate Do Not Sell / Share page for those requests. The company should not claim that it does not sell or share information unless that statement is factually correct for all relevant advertising, analytics and vendor arrangements.
7. Cookies And Similar Technologies
The site may use cookies, local storage, pixels or similar technologies for essential functionality, preferences, security, analytics or advertising. Details are provided in the Cookie Policy. Browser controls may allow you to delete or block cookies, although some features may not function correctly afterward.
8. Calendly And Other Third-Party Services
The appointment scheduler is provided through Calendly. Information entered into the Calendly interface may be processed by Calendly under its own privacy terms and may also be made available to Sustainable Roofing for appointment management. Visitors should review Calendly's policies before submitting information through that service.
9. Data Retention
Information may be retained for as long as reasonably necessary for the purposes described in this policy, including service delivery, customer support, recordkeeping, fraud prevention, legal compliance, insurance, tax, warranty, dispute and contract purposes. Retention periods may differ depending on the type of information and legal requirements.
10. Security
Reasonable administrative, technical and organizational safeguards should be used to protect information. This site includes security-oriented headers, anti-spam measures and limited form fields; however, no website, network, storage system or transmission method can be guaranteed to be completely secure.
11. Your Privacy Rights
Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or information about disclosures, and to opt out of certain sale, sharing, targeted advertising or profiling practices. Rights are subject to verification, exceptions and applicable law. Use the Do Not Sell / Share page or the support form to submit a request.
12. California Privacy Notice
California residents may have rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act, including rights to know, access, correct and delete certain personal information and to opt out of certain sale or sharing. The separate Notice At Collection describes categories and purposes at or before collection. The company must customize these disclosures to its actual practices, thresholds and exemptions.
13. Age Requirement
The website and its service-request features are intended for adults age 18 and older. Sustainable Roofing LLC does not knowingly solicit service requests or appointment submissions from individuals under 18. If information from a person under 18 is submitted, a parent or legal guardian may contact us regarding that information.
14. Changes To This Policy
This policy may be updated as business practices, vendors, technologies or legal requirements change. The effective date should be updated whenever material revisions are posted.
15. Contact
Privacy questions and requests may be submitted through the Contact Our Team form or by email at support@sustainableroofingca.com.